FAQ

Please take the time to carefully read our Frequently Asked Questions.
If you still need help please contact us.

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Sohailah is the feminine version of my fathers name Sohail. Sohailah happens to also be my middle name. Originating from the name Suhail, one of the brightest stars in the southern constellation, Vela.

Suhail, together with other stars, helped form the “sail” of the ship Argo Navis, before the constellation was eventually divided into multiple parts. I find it fitting, as my family and friends know how much I love the water.

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Cuffs

Wrap a string around your wrist about a half inch-inch above your wrist bone. Use the chart below to find your size.

One inch is subtracted when making cuffs to allow for opening.

Example: XS cuff will be 4.5 inch cuff.

size chart:

  • XS 5.5 inch wrist = 4.5 inch cuff
  • S 6-6.25 inch wrist =5-5.25 inch cuff
  • M 6.5 inch wrist=5.5 inch cuff
  • M/L 6.75 inch wrist = 5.75 inch cuff
  • L 7-7.75 inch wrist = 6-6.75 inch cuff

Cuffs may be slightly adjustable for first time use. Try to prevent adjusting multiple time, as this can lead to stress fractures of the silver overtime.

Rings

The best and most accurate way to get the correct ring size is go to your local jeweler and get sized.

If getting sized at the jewelers is simply not an option, you can purchase an inexpensive ring sizer online or find a string/paper chart-although theses are not as accurate.

If a ring is noted as “wide band” then it is recommended to go up about 0.25 to 0.5 a ring size. In general, if ring band is 4-6mm wide, it’s recommended to go up 0.25 size. If band is 6.1-8mm, go up about 0.5 size. RIngs 10mm and above, I'd recommend increasing size 0.75-1 full size.

Minnow Rings

Simply put, these rings are my petite stacker rings.

Mezzo Rings

These will be what I deem “medium” sized rings.

Mondo Rings

These will be my higher end, larger stone, statement rings.

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Sterling silver is made from 92.5% silver, and 7.5% other metals-mostly copper(for strength).

Extra love is needed to maintain sterling silver pieces, keeping them looking new for years to come.

  • Keep away from moisture! This is the leading cause of oxidation (darkening) of silver. Make sure to remove when showering, swimming, or doing anything in water.
  • Avoid direct contact when applying perfume, lotions, and cleaning supplies.
  • Store in a clean, dry space. Airtight containers are best.

I do not coat the silver in any anti-tarnish products. If tarnish does happen (this is inevitable and perfectly normal), use the provided polishing cloth to clean. Be mindful of any stones on your piece and try to prevent contact with the polishing cloth as it may scratch it.

If a piece of jewelry has patina (purposely darkened for the look), don’t rub too hard with a polishing cloth or you will rub the patina off.

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Generally, I do not accept returns. Please read product descriptions in it’s entirety and assure you know your sizing prior to purchase. I do, however, pride myself on my workmanship and aim to please. If you are unhappy with your order, or a package you received arrived damaged by the mail, please contact me within 3 days of delivery. For special cases, I may consider a return.

If a return is accepted, product must be shipped within 7 days of delivery in their original packaging and condition, in order to receive the refund.

Return shipping is the responsibility of the buyer.

*There are no returns or exchanges on custom orders. For this reason, please make sure you have the correct ring size prior to ordering.

**If a stone is damaged by me while creating your ring, you will have the option of a full refund, or choose a stone of equal value.

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USPS Ground Advantage or Priority Mail.

Due to the ever increasing mail prices, all products will be shipped via USPS Ground Advantage with insurance.

Priority Mail can be requested after purchase for an additional fee.

*Ground Advantage averages 2-9 days shipping, but can take up to 17 days.

*Priority mail averages 3 days to ship.

Once your order has shipped, you will receive a tracking number to the email provided.

USPS priority International shipping

Starts at $46 & up. Contact me for a quote at sohailahjewelry@outlook.com

I can not be responsible for lost or stolen packages. Once your order has shipped, it is in the hands of USPS.
You can track orders at www.usps.com.

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Ready to ship items reserve a 7 day time frame from the date of payment to when they will be shipped-even though it is likely that items will ship within 48 hours of payment.

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Custom rings will be made with high quality stones from reputable lapidary artist/sellers in the U.S.

A non-refundable deposit will be collected with purchase of custom order. Remaining amount will be due prior to shipping.

Customs have a 12-14 week turnaround from date of purchase. (Most likely much sooner)

Please note that there are no refunds or exchanges offered on customs. Please ensure you provided me with the correct ring size prior to fabrication.

In the event that a stone is damaged during fabrication, you will be given the option of a replacement stone of equal value, or a full refund will be issued.

All customs are shipped USPS Ground Advantage, and options for First class or priority, fully insured, will also be available.

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Wear your jewelry with pride and enjoy! I’d love for these pieces to make your heart tickle, just like it has mine. Do make sure to take care of each piece. One good “whack” can loosen a bezel (what the stone sits in). Share your photos on your social media and make sure to tag us!

GREAT GIFT IDEAS